Caring About Customers
Our large mill holds stock of all our products including carpet underlay, capillary matting, woven felt, display felt, craft felt, wool felt and needled felt. This means we can promise fast turn around times and our UK delivery time certainly beats importing from China!
Owner of a successful flooring company says,
We have been using Anglo felt underlay to supply most recently: The Hilton Euston, Hilton Paddington, Macdonald Randolph, Macdonald Burlington, The Ramside Hall Hotel, The Strand Palace and The Ambassadors. The 54oz underlay is good quality and competitively priced. In the 5 years we have been a customer we have never experienced a late delivery. They have even been on time for any last minute orders. They by far have some of the most helpful and friendly office staff I have dealt with.
Although we do not have our own fleet of delivery trucks, we have carefully selected our logistics companies based on their high levels of service, in particular the helpfulness of the drivers.
Managing Director of a major UK carpet consultancy says,
Anglo have supplied us for around 10 years and the major reason is that nothing is too much trouble for them. One Thursday we had a delivery of 100 rolls. Gary, the driver of T&C Transport Ltd, arrived around 5.30pm and I was the only member of staff still on site, completing some paperwork. Despite the hour, we needed the rolls for the next morning so Gary, completely undaunted proceeded to unload all 100 rolls himself and carry them into our warehouse. What a helpful and thoughtful young guy.
These are just a couple of examples that demonstrate how we select carriers with a standard of service which matches that of Anglo.